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24-hour gift advice - send us your question
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FAQs
You can only enter discount codes and vouchers in the checkout before payment and they will be deducted directly from your shopping cart there.
No, unfortunately not. The question comes up again and again and unfortunately we cannot grant everyone a subsequent discount because the technical effort is too high. But we treat everyone and if you subscribe to our newsletter, you are guaranteed not to miss any more promotions.
Pssst: There are often promotions for our subscribers that nobody else notices. So sign up now!
No, because we offer a 30-day satisfaction guarantee for every product. You can find all information about returns here.
Sure, of course! We are Trusted Shops certified and therefore every purchase is secured up to €1,000.
We are happy to help you as soon as we can. best you
reply directly by e-mail to your order confirmation message [order@goelds.de].
Or you can use the chat symbol at the bottom right, where you can ask our team a question directly - whether it's about your order, general questions or questions about the product.
We usually ship within 1-3 working days from Hemsbach with DHL. You will also receive an e-mail with the shipment, in which you will be given a link to track the shipment.